The Post-COVID Resilient Business World

Tungston Organizations is Niket Karajagi's Doctoral Research. This blog is about his thoughts on Agile & Resilient 21st Century Organizations. A must-read for all those who wish to win in the new world order.

This planet has seen it all, the great wars, the great depression, civil wars, epidemics, and pandemics. This planet has also seen Nostradamus of the abstract world Newton as a physicist and Einstein of the scientific reality. We have seen great economists like Adam Smith, Musician Mozart & Fredrick Taylor, the father of Scientific Management.

The 20th Century saw the likes of Michael Porter and Peter Drucker. However, there is a common thread in the history of the planet, which is “Man’s Search for Meaning,” as Victor Frankel, a Jew Psychiatrist, a prisoner at the Auschwitz Concentration Camp during the era of the Holocaust, wrote in his book.

The uniqueness of human beings lies in the fact that they can endure all turbulences by identifying a purpose in life and immersively imagining that outcome. This vision creates a drive to sustain and face the enormous hardships of life.

The 21st Century has begun. A century carries forward the legacy of 20th Century rivalry, the internet, and globalization with starkly different dynamics. It is a century of cyber-invasions, economic competitiveness, and the threat of created and natural viruses that intensify turbulence at a higher frequency.

Also, the technological advances and the expansiveness of the Borderless World make this planet collectively powerful and individually fragile.

The rules of the games have changed. It is a VUCA-World, Volatile, Uncertain, Complex, and Ambiguous. So how should the Corporates and Leaders of the 21st Century Organizations be? For one, organizations now need to be Cryptobiotic. These “Tungsten” organizations can hibernate or instantly bring down the activity levels during turbulences and spring back with agility when the turbulences recede. Cryptobiosis is a state in which metabolic activities come to a reversible standstill; Tardigrades are the water bears with this innate capability. Unfortunately, most organizations collapse in this stage. Tungston Organizations are frugal organizations powered by Technology and artificial Intelligence with a built-in radar system to predict and prescribe choices for the nearly predictable business turbulences.

Leaders who steer these organizations know how to deal with wicked problems through Critical Thinking and Design Thinking. This new era would need tremendous creativity and perseverance. Knowledge is power, and perpetual innovation is its application. Cash will always be the king, and the world shall, as Kenichi Ohmae describes Borderless-World. Neo-Classical Organizations based on the core of Technology and born global or globalized are the ones that will sustain the endurances of the 21st Century. 

Wise Leaders are the essentials of human capital. Number-driven short-run leaders won’t just make it through. The teams will have to be Holonic, ameboid in nature, frugal, flexible, and willing to stretch and collaborate. Rigid frameworks will not sustain at all. Work from home is an option that will work the best. People will operate globally as nuclear groups of experts where time is not the determinant of success but projects controlled through milestones of time and objective outcomes.

The stress of working from home will be enormous as global teams operate across time zones. Planned breaks and auditing unproductive time shall be the essence. Companies will see an increase in productivity while cutting the cost down. Personal stresses will be on the rise. Emotional Intelligence will be supreme. After every turbulence, the Resilient Organizations need to take a check of the following:

1. Connect with the market and test if you are relevant to existing practices

2. Reinvent the business model, see what is still relevant do away with the obsolete

3. Test new processes immediately

4. Adopt new technologies first; maybe it’s an instant solution

5. Test the responsiveness of the supply chain to the new reality

6. Prototype the journey of change through low hanging fruits

7. Test prototypes of solutions and scale rapidly

The Post COVID World is thus for Tech-Driven Design Thinking Agile Organizations driven by a strong sense of purpose and wisdom-based Leadership involved in a perpetual process of disruptive innovation.

It is now imperative that the echelons of the organizations rethink their 20th Century frameworks and Leadership overcome the habits that worked in the past. 21st Century is unique customization of each organization. Stereotyped classical models won’t work.

If you think the Post-COVID World is confusing, you need to do design thinking for sure. But one thing is for sure; the human race will find meaning in this world too and develop habits to sustain and grow as they did during all the turbulent pasts.  The challenge will always remain how many will have the power of knowledge to spot opportunities because the Post COVID world will throw up a lot of new opportunities as it redefines the way this planet will operate.

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